The GOLDFLAME & GOLDFLAME PLUS TERMS AND CONDITIONS

GOLDFLAME MAINTENANCE CONTRACT

TERMS & CONDITIONS

Text Box: 1.0  SCOPE OF SERVICE CONTRACT.

Gas Technical Services will provide the level of cover as set out below in respect of the private domestic gas central heating system specified, following an initial chargeable service of the system.  The contract applies to private domestic central heating schemes up to 44kW output.

Text Box: DEFINITIONS.

Text Box: 1.1  THE WHOLE CENTRAL HEATING SYSTEM.

The central heating boiler or warm air unit and the gas supply from the appliance isolation cock, together with the pump, thermostatic radiator valves, time, temperature and pressure controls, radiators, heating pipework, hot water cylinder, and expansion tank, or in the case of warm air, ductwork and heat emitters together with any integral circulator providing domestic hot water.

Text Box: 1.2  PRIORITY ATTENTION.

Gas Technical Services will endeavour subject to workload and labour availability to call the same day in response to any breakdown or failure of the central heating system.

Text Box: 1.3  SAFETY CHECK.

At the same time as the annual service visit, the service engineer will check the safe operation of the gas appliance(s) serviced.

Text Box: 1.4  ANNUAL SERVICE VISIT.

The service engineer will strip down the central heating appliance(s) specified once a year and clean the main burner, pilot burner (where fitted), heat exchange flue ways and flue fan (where fitted).  In addition the service engineer will check the feed and expansion tank to ensure no leakage and correct operation of ball valve and assembly.  He/She will also inspect the radiators and hot water cylinder for leakage and faults.  The engineer will also check the appliance(s) gas rate to ensure optimum performance.  He/She will also carry out a gas tightness test of the complete gas system from the meter up to and including all appliance isolation valves.  (See 16.0 Exclusions)

Text Box: 1.5  BREAKDOWNS-PARTS AND LABOUR.

No charge will be made in respect of LABOUR in repairing any reported fault which is under the terms and conditions of the contract.  However parts will be chargeable for the cost of the part as well as for the cost of carriage, fitting of the part however will remain FREE OF CHARGE providing the customer keeps to the contract terms and conditions.  Gas Technical Services will not provide free labour to fit any parts or items supplied by the customer from another source.  Should a contract customer feel they can obtain a part cheaper from an internet web site or other source, Gas Technical Services will not be held responsible for restocking charges for wrong parts identified or for the quality and durability of the part or item.  Gas Technical Services will charge a fee for calling out to fit the part and will charge for an abortive call should the part be incorrect when the engineer arrives on site.

Text Box: 2.0  PERIOD OF SERVICE CONTRACT.

Subject to condition (3.0), this contract is valid for a period of one year from the date on which the agreement was initially made between Gas Technical Services and the customer and for each year of its renewal thereafter.

Text Box: 3.0  PAYMENT AND RENEWAL.

Payment for the service contract is to be made annually in advance, with cheques being made payable to GAS TECHNICAL SERVICES, alternatively, payment can be made by standing order and spread over 12 months.

The renewal date for the service contract will be the yearly anniversary of the date the service contract was first taken out.  Notification of the renewal charge will be sent in advance of the renewal date.

Gas Technical Services at its discretion may refuse to offer renewal of this Service Contract or may offer a reduced level of cover with 14 days written notice at any time.

Text Box: 4.0  CHANGE OF OWNERSHIP.

If the ownership of the premises in which the central heating system covered by this service contract changes, the new owner shall have the benefit of the service contract for the remainder of the period for which the annual payment has been paid.

No refund will be made for the unexpired part of any service contract.

Text Box: 5.0  PROVISION OF SPARE PARTS.

Gas Technical Services may supply and fit adequate replacement parts or components which are not the same as the parts being replaced.

Gas Technical Services shall not be held responsible for any delay in the provision of spare parts from suppliers.

Gas Technical Services will only supply and fit Genuine Manufacturers Replacement Parts and will not source cheap inferior products sourced from unapproved websites.

Text Box: 6.0  REPLACEMENT OF CENTRAL HEATING APPLIANCE.

This service contract does not include the replacement of the central heating appliance in the event of spare parts or components not being reasonably available or the central heating appliance being obsolete. 

Text Box: 7.0  CONDITION OF THE CENTRAL HEATING.

Acceptance of a central heating system including system components onto a service contract does not imply that it is installed satisfactorily or to the prevailing standards of Gas Technical Services.  Gas Technical Services will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to the fitness for purpose or condition.

Gas Technical Services will carry out a chargeable full service of the system prior to a contract and reserve the right to refuse a contract for reasons of safety, accessibility for servicing or non-availability of spare parts.

During the initial service of the heating system or appliances, prior to acceptance on Goldflame, any problems or system failures will be identified.  Any defects found on the system must be rectified before inclusion on the goldflame contract.  This work can be carried out by ourselves and would be chargeable at our normal rates, over and above our normal annual contract price.  Alternatively, you can appoint your own ACOPs approved engineer, but any work must be carried out to our satisfaction before the contract takes effect.

Text Box: 8.0  USE OF SUB CONTRACTORS.

Gas Technical Services reserve the right to use sub contractors to carry out all or part of the services to be provided under this service contract.

Text Box: 9.0  ISSUEING OF LANDLORD GAS TEST CERTIFICATES.

Where Landlords join the scheme and require gas test certification on the premises, an annual gas test certificate will be issued annually at a fixed rate of 25.00

Text Box: 10.0  COVER OF ADDITIONAL GAS APPLIANCES.

Additional gas appliances can be covered under the scheme.  Such appliances as water heaters, cookers, fires, gas tumble dryers, wall heaters can all be included for free labour as well as an annual service, for an additional premium.  The cover relates to the appliance, for example, a gas fire will be covered under the scheme, but will exclude the chimney it is fitted too.  Any problems developing with the chimney are deemed to be the structure of the building, and as such, would be chargeable should repairs be required.

The provision of spare parts on individual gas appliances is chargeable, but as with the heating, the labour time on fitting the parts is FREE.

Text Box: 11.0  EXCLUSIONS FROM COVER OF ADDITIONAL GAS APPLIANCES.

There are certain types of appliances we will not cover and these are listed below.  The reasons for refusing cover on the listed appliances are because certain types of appliances fall outside of areas where our Engineers are qualified to work, for example electrical faults on dual fuel ovens etc.  Other reasons may be that the manufacturers of a particular appliance have gone into liquidation or parts are difficult to obtain.

COOKERS with electric or fan assisted ovens.

POWER FLUE FIRES with the exception of GAZCO Products.

ALL FLUELESS GAS FIRES

Text Box: 12.0  REPLACEMENT OF GAS EQUIPMENT or ALTERATIONS TO HEATING SYSTEM.

It is the Customers responsibility to notify Gas Technical Services of any alterations to the heating system, its controls or components being covered on the contract.  In the event of Gas Fires and Gas Cookers being covered on the contract.  If the appliance is replaced with another, then Gas Technical Services must be informed within 7 days of the alteration.

Failure to do so will contravene the terms of the Maintenance Contract and may result in immediate cancellation with no refund.

Text Box: 13.0  TERMINATION OF CONTRACT.

Gas Technical Services reserve the right to terminate a contract at any time without refund if a member is found to break any terms or conditions of this contract.

Customers terminating the contract part the way through the contract period will NOT be entitled to any refund, part refund or reimbursement of any kind. 

Text Box: 14.0  BREAKING OF APPOINTMENTS.

Gas Technical Services will state an estimated time of arrival to any appointment or callout, we do not just give AM or PM appointments, but strive to arrive within 1/2 hour of the appointed time.  Due to emergency calls or logistical problems it may not always be possible for the engineer to arrive at the planned time.  Gas Technical Services will always contact you to advise if this situation occurs and will advise you of a new estimated time of arrival.  Gas Technical Services will not be held responsible for any delay in reaching an emergency call or appointment but will always strive to achieve the best possible service.

An increasing number of Customers are making appointments for breakdown calls or maintenance visits and then are not in when we call at the appointed time and date.  This increases operational costs and effects our ability to attend to genuine emergencies as quickly as we would like.  Customers making appointments and breaking them without 24 hours notice will be charged a standard penalty charge of 35.00 plus vat.  Refusal to pay will result in immediate termination of the contract and legal action to recover the debt.

Text Box: 15.0  EMERGENCY CALLOUTS.

Gas Technical Services operate a 24 hour emergency call out service every day of the year.  Obviously costs are kept down if we attend to breakdowns in normal working hours (Monday to Friday 9.00am to 5.00pm).

Increasingly we are being called out late at night or on weekends for simple faults that could have

waited until normal hours.  Many customers have openly admitted calling us out late or during unsociable hours simply because they work and do not want to take time off.

Calls for no hot water or no heating after 9pm would be classified as unreasonable when it could easily wait until next day.  Please Note, there is normally only one engineer on emergency call evenings and weekends.  That engineer has already worked in excess of 8 hours in the day.  Increasingly we have found engineers being called out for menial problems 4 or 5 times a night and sometimes up to 8 or 9 calls on a Saturday or Sunday.  This obviously then effects our ability to respond to genuine emergencies quickly.

Our definition of an Emergency is a breakdown involving a smell of gas, a situation that is effecting the integrity of the building or furnishings, or a situation that is detrimental to health or safety of individuals.

Text Box: 16.0  EXCLUSIONS.

The following are excluded from this service contract.

Adjustment to time and temperature controls.  Repressurising the heating system.

 The replacement of decorative parts such as appliance casings and radiants or decorative coals on gas fires.

Any domestic hot water supply from the hot water cylinder, or in the case of a Combi system, from the hot water outlet connection of the boiler, to and including taps.

The cold water supply tank, its feed and outlets.

Any defect or inadequacy attributable to the original design of the gas heating system.   

The fabric of the building or any pipework and flue pipework buried in it.

Any defect caused through malicious or wilful action, negligence, misuse, or third party interference.  

Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, frost, impact or any other extraneous cause. 

Consequential damage or loss arising as a result of a defect occurring in the central heating system unless such a defect, damage or loss is attributable to the negligence of Gas Technical Services. 

Any defect or damage occurring from a failure of the public electricity or water supply.

Descaling and any work arising from hard water scale deposits or from damage caused by aggressive water. 

The gas or oil outlet carcass. ie internal gas supply or oil supply from the tank or meter to each appliance.

 

 

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